Prior to the advent of social media, employers were generally comfortable drawing a bright line between what employees did on their own time and workplace misconduct. However, those bygone times have been replaced by a modern era wherein employers are forced to apply employment laws created before the personal computer to their workforce located in an increasingly virtual world. The COVD-19 pandemic has only accelerated the transition to a more virtual workplace. In this high-flying installment of #No Filter, we explore sample cases involving two Customer Service Agents and the decisions of their private employers to take disciplinary action following objectionable social media posts made on their personal devices while off-duty.
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